1. Free trial first
Every plan starts with a free trial and no card is needed, so you can try PostJe properly before paying anything. You are only charged once you choose a plan.
2. Full refund within 7 days
- You can ask for a full refund of a subscription payment within 7 days of the date you were charged.
- This applies to first payments and to renewals, and to both monthly and yearly plans.
- The 7 days are counted in Malaysia time (UTC+8), starting from the date and time on your receipt.
- When a payment is refunded, the subscription it paid for ends and your company returns to an inactive state. Your posts, accounts and settings are kept, so you can pick a plan again later.
3. After 7 days
Payments older than 7 days are not refundable, including for partly used months or years. You can cancel at any time in Plan & billing: your plan stays active until the end of the period you paid for and will not renew.
4. How to ask for a refund
Email [email protected] from the address on your PostJe account, with your company name in PostJe and the date of the payment. We reply within 2 business days.
5. When the money arrives
- Card payments are refunded to the same card through our payment processor, Stripe. Most banks show the refund within 5 to 10 business days.
- Payments made by bank transfer are refunded by bank transfer to the account that paid, within 10 business days of approval.
- Refunds are made in Malaysian ringgit (MYR), for the amount charged. Any fees your own bank adds for currency conversion are outside our control.
6. When we may refuse
We may refuse a refund where an account has broken our Terms & conditions, for example spam or abuse of the networks, or where the same person or business repeatedly subscribes and asks for refunds. This does not affect any rights you have under Malaysian consumer law.
7. Contact
PostJe is a product of Hoowey Studio (201803199059 (002839315-V)), Kuala Lumpur, Malaysia. Questions about payments: [email protected].